Small business website FAQ The things people ask before they say yes.
Straight answers, no fine print. If yours isn't here, ask.
How long does it take?
Most sites are live within a few days of our first call, and you see a first design even sooner. The main thing that slows it down is waiting on your input, so we keep what we ask for short.
Is $499 really the whole price? Can I pay monthly?
Yes. The $499 covers the build plus your first year of hosting, domain registration, SSL security, five business email addresses, local SEO, QR codes, an audio welcome message, a CRM set up for your industry, and a digital business card. At our regular prices, that first year of services alone is worth $1,277. Pay $499 up front, or $49.99 a month with a 12-month initial commitment; paying up front saves you $100 in year one. From month 13, you can keep everything running, CRM and digital card included, with the Business Bundle for $49.99 a month ($539.89 a year if you pay up front, 10% off), or choose services individually, and we'll remind you before anything renews.
What's the CRM, and what does it cost?
A CRM (customer relationship manager) is one place for every lead, follow-up, and customer. We set yours up around how your industry works: quotes and jobs for trades, appointments and rebooking for salons, inquiries and events for caterers, and so on. Messages from your website's contact form land in it on their own. It's free for your first 12 months, a $419 value. After that it's included in the Business Bundle ($49.99 a month) or $34.95 a month on its own, and it's completely optional.
What's the digital business card?
A business card that lives at your own link, card.digitaldoorwaymarketing.com/yourname. One tap saves your name, number, photo, email, and website to someone's phone, and you can add a video and a voice greeting. Share it by text, email, or QR code, update it anytime, and see views and saves on your dashboard. People can send you their details back, and those land in your CRM. It's free for your first 12 months with your website (a $108 value), then included in the Business Bundle or $4.95 a month on its own.
Do you make promo videos?
We script, narrate, and edit a short, professional video about your business, sized for your website, Facebook, Instagram, YouTube, and your Google profile. It's yours to keep. Promo videos are sold separately from the $499 website: $249 for 15 seconds, $399 for 30, $599 for 60, and $799 for 90. Add one to your website order at checkout, or order one on its own.
When do I pay?
Either $499 up front or $49.99 a month with a 12-month initial commitment. Both include your first year of hosting, domain, SSL, business email, local SEO, QR codes, an audio welcome message, your CRM, and your digital business card. You pay online through Square's secure checkout with a card, Apple Pay, or Google Pay.
What if I already have a site?
We'll look at it together. Sometimes there's good material to keep, like photos, reviews, and your menu. We rebuild the rest from scratch, same flat price, and point your existing domain at the new site so nothing breaks.
Do I need to write anything?
No. You talk, we write. We'll ask about your business, your customers, and what you want people to do when they land on the site. Then we draft the words and you tell us what to fix.
What about photos and a logo?
Bring what you have. Phone photos of your shop, your team, and your work beat stock photos every time. If you have none, we'll tell you exactly which three to take. No logo? We'll set your name in type that suits you, so the site never looks unfinished.
What about my domain and hosting?
Your first year of hosting and domain registration is included in either plan ($499 up front or $49.99 a month), along with SSL security, five business email addresses, local SEO, QR codes, an audio welcome message, your CRM, and your digital business card. If you already own a domain, we connect it; if not, we register one for you. From month 13, keep everything with the Business Bundle for $49.99 a month or $539.89 a year paid up front, or individually: hosting $14.95 a month, domain $9.95 a year, SSL $5.95 a month, five business emails $59 a year, local SEO $19.95 a month, QR codes $5.95 a month, the audio welcome message $9.95 a month, the CRM $34.95 a month, and the digital business card $4.95 a month. Either way, the site is yours.
Can I update it myself later?
Yes. Before launch we walk you through changing hours, prices, photos, and text. If you'd rather never touch it, ongoing updates are an optional add-on.
What's not included in $499?
Things that are genuinely extra: promo videos, online booking systems, e-commerce with a shopping cart, large photo galleries, and ongoing monthly updates. We'll tell you plainly if something you want falls outside, before any work starts.
Is there a contract?
A one-page agreement that says what we'll build, what you'll pay, and that you own everything when it's done. Nothing is billed monthly in your first year. If you continue with the Business Bundle or individual services after that, those terms are spelled out in the same agreement.
Still wondering something? Ask us. Plain answer, no pitch.
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